Here is what each status in your order history means and what, if anything, you need to do.
Awaiting Payment
We have your order but payment has not been received or has not cleared yet. Mailed checks show this status until the check arrives and clears.
Awaiting FFL
Your order includes a firearm and we do not yet have a current copy of your dealer's license, or the copy we have has expired. Ask your dealer to email a current copy to FFL@THEGUNDOCK.COM. If you give us your dealer's email through the contact form, we will reach out to them for you. Once the license is on file, your order moves to Processing.
Processing
Payment is confirmed and your order is being prepared for shipment. Most orders ship within 1-3 business days.
Backordered
An item on your order is not available to ship yet. We will notify you as soon as it is available. You can use the contact form if you would rather change or cancel the item.
Shipped / In Transit
Your order is on its way. Your tracking number is in your order history and in the shipping email we sent you.
Completed / Delivered
For firearms, this means the package was delivered to your FFL dealer. Your dealer will contact you to schedule pickup. For accessories and ammunition, this means the package was delivered to your address.
Cancelled
The order was cancelled and any payment was refunded. Refunds appear on your card within 5-10 business days.
Questions about your order? Use the contact form at www.thegundock.com/live/contact.php and include your order number.