Floyd is TheGunDock's virtual assistant. Floyd runs on artificial intelligence (AI) software, not a person, and helps answer common questions quickly in our website chat and in some of our support emails. By chatting with or emailing Floyd, you agree to the terms on this page.

Quick Help, Not the Final Word

Floyd is here to help you find products, check on an order, and understand how shipping, FFL transfers, and our policies work. Floyd is not the authority on any of these. Our written policies, the purchase agreement you accept at checkout, and your order details are what count. If anything Floyd says is different from them, the written policies and your order details control.

Floyd Can Make Mistakes

Answers from Floyd are generated automatically and can be incomplete, out of date, or wrong. Please do not make a purchase, legal, or other important decision based only on what Floyd says. Check prices, stock, order status, and shipping details on our website, in your order emails, or with our team.

What Floyd Cannot Do

Floyd cannot make promises or exceptions on our behalf. Prices, discounts, refunds, cancellations, return approvals, and changes to an order are only valid when our team confirms them in writing.

Nothing Floyd says is legal advice. Firearm, magazine, ammunition, and NFA rules are different from state to state and city to city, and you are responsible for following the laws where you live. Your FFL dealer and your state and local authorities are the best sources for those questions.

Keep Personal Details Out of Chat

Please do not share card numbers, passwords, or Social Security numbers with Floyd. Conversations with Floyd may be saved and reviewed by our team to answer you and to improve our service.

Talking to a Person